bai999 Terms and Conditions

1 Acceptance of Terms

Welcome to bai999 — Bangladesh's online casino platform. These Terms and Conditions ("Terms") apply to all users of the bai999 website, mobile application, and any related services (collectively, the "Platform"). By accessing or using the bai999 Platform, you confirm that you have read these Terms in full and that you agree to be bound by them.

These Terms apply alongside the bai999 Privacy Policy and any specific bonus or promotion terms that may be published on the Platform from time to time. Where there is a conflict between these Terms and any specific promotion terms, the specific promotion terms will take precedence for that promotion only.

If you are using bai999 on behalf of another person, you confirm that you have the authority to bind that person to these Terms. bai999 reserves the right to update or modify these Terms at any time without prior notice. It is your responsibility to check this page regularly.

2 Eligibility

To register and use the bai999 Platform, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age. bai999 does not permit underage gambling under any circumstances.
• You must be legally permitted to participate in online gambling in your jurisdiction. It is your sole responsibility to verify this before registering.
• You must not be a resident of any jurisdiction where online gambling is explicitly prohibited by law.
• You must not be a current employee, contractor, or close family member of a bai999 employee or business partner.
• You must not have been previously excluded or banned from the bai999 Platform.

bai999 reserves the right to request proof of age at any time. Failure to provide satisfactory proof of age will result in account suspension until verification is complete.

3 Account Registration

To access the full range of bai999 services, you must register an account. When registering, you agree to provide accurate, complete, and up-to-date information. Providing false information is a violation of these Terms and may result in immediate account closure.

• One account per person: Each individual may hold only one bai999 account. Duplicate accounts will be closed and any balances may be forfeited without notice.
• Account security: You are responsible for keeping your login credentials confidential. Do not share your username or password with anyone. bai999 will never ask for your password.
• Accurate details: Your name, date of birth, and contact information must match your official identification documents. Discrepancies may delay withdrawals or result in account suspension.
• Notification of changes: If any of your registered details change, you must update your account promptly. Contact the support team if you need assistance.

bai999 may require identity verification (KYC) at any point during your use of the Platform. This is a standard industry requirement and is in place to protect both players and the integrity of the Platform. Documents typically requested include a government-issued photo ID and proof of address.

4 Deposits and Payments

bai999 accepts deposits in Bangladeshi Taka (BDT) via the following payment methods:

• bKash — instant mobile banking deposits
• Nagad — instant mobile banking deposits
• Rocket — mobile financial service deposits
• Bank Transfer — local bank transfers in BDT

Minimum and maximum deposit limits apply to each payment method and are displayed at the time of the transaction. These limits may change from time to time. bai999 does not charge fees on deposits, but your payment provider may apply their own charges.

All deposits must be made from a payment account that belongs to you. bai999 does not accept deposits from third-party accounts. If a deposit is received from a third-party source, it will be returned and the account may be suspended pending investigation.

5 Withdrawals

Withdrawals from your bai999 account are subject to the following conditions:

• Your account must be fully verified (KYC complete) before any withdrawal can be processed.
• Withdrawals will be sent to the same payment method used for your most recent deposit, where possible.
• Minimum withdrawal amounts apply and are displayed in the cashier section of your account.
• Any active bonus funds must meet the applicable wagering requirements before a withdrawal can be requested.
• bai999 reserves the right to request additional documentation before processing large withdrawals.

bai999 aims to process all withdrawal requests within 24 hours of approval. Processing times may vary depending on the payment method and any additional verification requirements. bai999 is not responsible for delays caused by third-party payment processors.

6 Bonuses and Promotions

bai999 offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the following general terms, as well as any specific terms published alongside each individual offer on the Bonus page.

• Wagering requirements: All bonuses carry a wagering requirement that must be met before bonus funds or associated winnings can be withdrawn. The specific wagering multiplier is stated in each bonus offer.
• Eligible games: Not all games contribute equally to wagering requirements. Live casino games, slots, and table games may have different contribution percentages. Check the specific bonus terms for details.
• Expiry: Bonuses expire if not used or if wagering requirements are not met within the stated timeframe. Expired bonuses are removed from your account automatically.
• One bonus at a time: Only one bonus can be active at a time unless otherwise stated. Claiming a new bonus while another is active may result in the previous bonus being forfeited.
• Abuse: bai999 monitors bonus usage and reserves the right to void bonuses and associated winnings where abuse is suspected. This includes but is not limited to using multiple accounts to claim the same bonus.

7 Gameplay Rules

All games available on the bai999 Platform are governed by their individual game rules, which are accessible within each game. By placing a bet, you confirm that you understand and accept the rules of that game.

• Bets placed are final once confirmed. bai999 does not accept requests to cancel or reverse confirmed bets.
• In the event of a technical fault during a game round, bai999 will investigate and resolve the issue fairly. Where a round cannot be completed, bets will be returned to the player's account.
• Game outcomes are determined by certified random number generation (for RNG games) or live dealer mechanics (for Evolution Gaming live casino games). bai999 does not manipulate game outcomes.
• Minimum and maximum bet limits apply to all games and are displayed within the game interface.
• bai999 reserves the right to void any bet that was placed in error or as a result of a technical fault that affected the game's integrity.

For live casino games powered by Evolution Gaming — including Dragon Tiger, Baccarat, Single Deck Blackjack, and Roulette — the rules of the game provider also apply. In the event of a conflict between bai999's rules and the game provider's rules, the game provider's rules take precedence for that specific game.

8 Prohibited Activities

The following activities are strictly prohibited on the bai999 Platform. Engaging in any of these activities may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities:

• Fraud: Any attempt to defraud bai999 or other players, including through chargebacks, false payment claims, or identity fraud.
• Collusion: Coordinating with other players to gain an unfair advantage in any game.
• Automated software: Using bots, scripts, or any automated software to interact with the Platform or play games.
• Bonus abuse: Exploiting bonus offers through multiple accounts, coordinated wagering, or any other method designed to circumvent bonus terms.
• Money laundering: Using the bai999 Platform to launder money or process funds from illegal activities. bai999 is required by law to report suspicious financial activity.
• Hacking or interference: Any attempt to access, modify, or interfere with the Platform's systems, software, or data.
• Underage gambling: Allowing or facilitating access to the Platform by anyone under 18 years of age.

9 Responsible Gaming

bai999 is committed to promoting responsible gaming. The Platform provides a range of tools to help players manage their gambling activity. These tools are available to all registered players at any time through the account settings or by contacting the support team.

• Deposit limits: Set daily, weekly, or monthly limits on how much you can deposit.
• Loss limits: Set limits on how much you can lose within a given period.
• Session time limits: Set reminders or hard limits on how long you can play in a single session.
• Cooling-off periods: Take a short break from the Platform for a defined period.
• Self-exclusion: Permanently or temporarily exclude yourself from the Platform. Self-exclusion requests are actioned immediately and cannot be reversed during the exclusion period.

If you are concerned about your gambling or the gambling of someone you know, please visit the Responsible Gaming page for more information and resources. The bai999 support team is also available 24/7 to assist.

10 Privacy and Data

bai999 collects and processes personal data in accordance with its Privacy Policy. By using the Platform, you consent to the collection and use of your data as described in the Privacy Policy.

bai999 will never sell your personal data to third parties. Data is shared only where required for payment processing, identity verification, regulatory compliance, or fraud prevention. All data is stored securely and protected with industry-standard encryption.

You have the right to request access to the personal data bai999 holds about you, and to request correction or deletion of that data where applicable. To make a data request, contact the support team at [email protected].

11 Limitation of Liability

To the fullest extent permitted by applicable law, bai999 shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from your use of the Platform, including but not limited to:

• Loss of funds due to technical faults, connectivity issues, or third-party payment failures
• Losses resulting from your failure to comply with these Terms
• Losses arising from unauthorised access to your account due to your failure to keep your credentials secure
• Any interruption, suspension, or termination of the Platform or any part of it

bai999 makes no warranty that the Platform will be available at all times or that it will be free from errors or interruptions. Scheduled maintenance and unplanned outages may occur. bai999 will endeavour to minimise disruption and will communicate planned maintenance in advance where possible.

12 Account Termination

Either you or bai999 may close your account at any time. If you wish to close your account, contact the support team via live chat or email. Any remaining real-money balance will be returned to you via your registered payment method, subject to identity verification and these Terms.

bai999 reserves the right to suspend or permanently close any account at its discretion, including where:

• A violation of these Terms has occurred or is suspected
• Fraudulent, abusive, or illegal activity is detected
• The account has been inactive for an extended period
• Required identity verification has not been completed within a reasonable timeframe
• A self-exclusion request has been received

Where an account is closed due to a Terms violation, bai999 reserves the right to withhold any bonus funds and associated winnings. Real-money deposits may also be withheld pending investigation where fraud or illegal activity is suspected.

13 Changes to These Terms

bai999 may update these Terms and Conditions at any time. When changes are made, the updated Terms will be posted on this page with a revised "Last Updated" date. It is your responsibility to check this page regularly to stay informed of any changes.

Continued use of the bai999 Platform after updated Terms have been posted constitutes your acceptance of those changes. If you do not agree with any changes to the Terms, you should stop using the Platform and close your account.

For significant changes that materially affect your rights or obligations, bai999 will make reasonable efforts to notify registered players via email or an in-platform notification.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, the bai999 support team is available to help 24 hours a day, 7 days a week.